FAQ

Frequently Asked Questions (FAQ)

What products do you sell? Pure Pets offers a wide range of high-quality pet essentials, including grooming accessories, and everyday care supplies for dogs and cats.

How long does shipping take? Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location and shipping method.

How can I track my order? Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.

What is your return policy? We accept returns within 14 days of delivery for unused items in their original packaging. Please visit our Return & Refund Policy page for full details.

Can I cancel or change my order? Orders can only be modified or canceled within 12 hours of placement. Once processing begins, changes may not be possible.

Do you offer international shipping? Yes, we ship to select international locations. International orders may be subject to customs duties or import fees, which are the customer’s responsibility.

Are your products safe for pets? Absolutely. We carefully select products that meet quality and safety standards to ensure the well-being of your pets.

How can I contact customer support? You can reach us anytime at hanaan_ahmed0@outlook.com, and our team will respond as quickly as possible.